FAQ & Contact
Find answers or reach out to our support team.
Frequently Asked Questions
WireGuard® is a modern, open-source VPN protocol known for its simplicity, speed, and state-of-the-art cryptography. It is significantly faster than OpenVPN and IPSec while using less battery on mobile devices.
You get full access to your chosen plan for 7 days at no charge. A valid payment method is required to verify and start your trial, but you won't be billed during the 7 days. After the trial ends, your subscription automatically renews at the regular price — cancel anytime before then to avoid any charge.
Shared Nodes — You share server resources with other users. Great for everyday browsing, streaming, and privacy. More affordable at $2.99/month.
Dedicated Line — You get an exclusive VPN tunnel with a fixed IP address. No sharing, maximum performance, ideal for remote work, gaming, or business use. $9.99/month.
Dedicated Line — You get an exclusive VPN tunnel with a fixed IP address. No sharing, maximum performance, ideal for remote work, gaming, or business use. $9.99/month.
Each subscription includes one .conf configuration file for one device. If you need multiple devices, please contact us — we can provide additional config files for your account.
No. We operate a strict no-logs policy. We do not store your browsing history, connection timestamps, IP addresses, or any data that could identify your online activity.
After completing your order, we will send a
.conf file and QR code to your registered email address within a few minutes. Check your spam folder if you don't see it. See our Tutorial for import instructions.Yes. Contact our support team and we will issue a new configuration file for a different server location at no extra charge. Shared plan subscribers can switch locations once per billing cycle.
You can cancel anytime by contacting our support team at support@getwireguard.com. Cancellations take effect at the end of the current billing period.
We offer a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of your first payment for a full refund. See our Refund Policy for full details.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay on supported devices, processed through our secure checkout. Your card is only used to verify and start your 7-day FREE trial — you won't be charged until the trial ends, and you can cancel anytime before then.
Get in Touch
We typically respond within 2 hours.
Contact Information
Support Hours
Monday – Sunday
24 hours / 7 days
Average Response Time
Under 2 hours